Privacy Policy


We acknowledge that the information you provide to us may be commercially sensitive. We are committed to keeping your information secure and confidential and we undertake to abide by the terms of this privacy policy.

Our policies in relation to the collection, use and security of your information are

set out below:

What information we collect about you

We may request or collect the following information about you:

 

  • 'contact information'. This may include your name, address and relevant contact details including your mobile phone number and email address, postal addresses and facsimile numbers. If a company this may include the company’s ACN and ABN and relevant details of the directors of the company. This information is collected as part of the registration process and is provided by you. You can update it at any time.

     

  • All information relevant to the assets or matters for which you require our services (for example: contract details and key expiry dates etc);

     

  • Communications between us (by email or other means).

     

  • A password or passwords that you will need to access our services;

     

  • Credit card details and other billing information;

     

  • Information obtained from third parties including (without limitation) credit reporting companies and the Australian Securities and Investments Commission;

     

  • Other personal information provided voluntarily by you. This could be in response to surveys or marketing activities.

     

  • Non-personally identifiable information, such as your IP address, browser type, pages visited etc. None of this information identifies you personally. We may from time to time review and update this privacy policy statement to take account of new law and technology and changes to our operations. All information that we hold will be governed by our most recent policy, from the time of posting on this website.

     

    How we use the personal information we collect about you.

    Workrequest may use information it collects from you or obtains about you for the primary purposes for which it is collected and for such other secondary purposes as are related to the primary purposes of collection. We recognise the importance of keeping your information secure and confidential. We shall not use, disclose, sell, rent, loan, trade, lease or otherwise distribute your information without your express authority and otherwise than in accordance with the terms of this policy. The primary purposes for which we request or collect the information about you is to:

  • provide you with the services that you have requested;

     

  • communicate with you;

     

  • provide you with ongoing information about our services in which we believe you may be interested (although you may opt out of our marketing activities);

     

  • in respect of other personal information provided voluntarily by you, to better understand our members and to help us improve and promote our services. We reserve the right to aggregate and use non-personally identifiable information to help us improve our service and infrastructure.


    You understand and agree that in providing our services to you we may need to use the facilities and services of certain third parties. For example, we need to use the facilities and services of telecommunications companies when sending communications and alerts to you by email, facsimile or sms.

    We shall not be responsible for the actions or omissions of these third parties and we disclaim all liability for all loss or damage, whether direct, indirect, incidental, special or consequential arising out of the actions or omissions of these third parties. Similarly, we disclaim all liability in relation to the misuse of our alert messages by any third party.

    Other agents or contractors of Workrequest may have access to your information. However, all these agents and contractors are required to keep your information confidential and not use it for any other purpose than to carry out the services they are performing for us. We will ensure that we use reputable agents and contractors but we will not be responsible for their actions or omissions and we disclaim all liability for all loss or damage, whether direct, indirect, incidental, special or consequential arising out of the actions or omissions of these agents and contractors.

    This website may contain links to other websites (“linked websites”). Those links are provided for your convenience only and we are not responsible for the content or privacy practices associated with linked websites. Be aware that linked websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. If you are concerned about this possibility you should investigate the linked websites yourself before using the links provided. Updating, storage and security of information held by Workrequest

    All your information is stored on our systems unless otherwise agreed or specified. Safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods are used to protect your information. You can update your contact information, alert contacts and other information at any time by logging onto our website and following the appropriate links. You can access all the information we hold about you simply by logging onto this site.

    If you have forgotten your login details, have other queries about our privacy policy or complaints about our use of your information please contact us in any of the following ways:
    PHONE : (61) 8 9286 3115
    EMAIL : support@workrequest.com.au
    WRITE TO : The CEO, Workrequest, Level 3, 267 St Georges Terrace, PERTH, WESTERN AUSTRALIA, 6000
    Please include your username, email address and membership details.

    Workrequest 'cookie' policy

    As a default, we use a feature of your browser called a 'cookie' to assign a user ID. A cookie is a small piece of data that is sent to your browser from the site you are visiting and stored on your computer's hard drive. Cookies are very common and completely normal throughout the Internet. Cookies do not harm your computer nor can they access information stored on your computer. The primary purpose of cookies is to maintain your customized settings on a site. Members that do not accept cookies will be able to log on to the site, but profile identifying information will appear in browser URLs and may compromise account security.

    Workrequest is a registered trading name of Glenborough Holdings Pty Ltd (ACN 070 968 553 ABN 72 579 929 897)